Shipping policy

Last updated: 9 October 2026

This Shipping Policy explains how Cushkind orders are processed and delivered. By placing an order, you agree to the terms below.

Order Processing

Orders are reviewed after payment is confirmed. Processing time depends on product availability and the fulfillment location. We will send a shipping confirmation when your order has been dispatched. If an item cannot be dispatched in a reasonable time, we will contact you with the available options.

Delivery Times

Estimated delivery time is 4 business days. This is an estimate and not a guaranteed delivery date. Delays can occur during busy periods or because of events outside our control.

Shipping Costs

We currently ship to available United States destinations. Standard US shipping is $4.99 USD when the merchandise subtotal is below $70 USD, and free at $70 USD or more. Eligibility is based on the merchandise subtotal after discounts, before taxes and shipping. Pillows, cushions and covers count toward the same threshold. Applicable taxes are calculated at checkout when required.

Import Duties and Other Charges

Free shipping does not include import duties, customs charges, brokerage fees, or local taxes. Unless checkout expressly states that these charges are included, they can be collected from the recipient by the carrier or the relevant authority. The customer is responsible for charges that apply to the destination.

Order Tracking

When tracking is available, we will send it after dispatch. Carrier tracking systems can take some time to show the first update.

Incorrect or Incomplete Addresses

Please check your shipping address carefully at checkout. We might not be able to reroute a package after dispatch. If a parcel is returned because the address was incomplete or incorrect, we will contact you about the available redelivery options and any applicable cost.

Lost or Delayed Packages

If tracking has not updated or your order has not arrived within the carrier estimate, contact us. We will review the shipment with the carrier and provide the appropriate remedy under our Refund and Returns Policy and applicable law.

Contact

Questions about delivery can be sent to hello@cushkind.com or through our Contact page. We will reply as soon as reasonably possible.